Case Studies
Interest-Based Mediation and Conflict Resolution

The situation
We were called to help salvage a situation that involved the fall-out from an acquisition.  The conflict centered on the acquiring company’s intention to integrate the new company’s people and technology, but not their brand.  The acquired company’s executives had not understood this prior to the acquisition and had been delaying implementation of decisions that were brand-focused.  The delays had resulted in anger and misunderstandings, putting the multi-million dollar investment in serious jeopardy.